Welcome to Infinity Gold Ventures (“Infinity Gold Ventures”, “we”, “our”, or “us”). This Refund Policy explains the circumstances under which refunds may be granted for transactions made through our platform.
By using our services, you agree to this Refund Policy.
1. General Policy
Due to the nature of gold trading and continuously changing market prices, all confirmed and completed gold purchase transactions are generally final and non-refundable.
Each transaction is executed based on the live market price accepted by the customer at the time of purchase.
2. Eligible Refunds
A refund may be considered only under the following circumstances:
* Duplicate payment for the same transaction.
* Payment was successfully collected but the transaction could not be completed due to a verified system error.
* An incorrect amount was charged due to a technical issue.
* Any other circumstance approved by Infinity Gold Ventures after investigation.
Refund requests are reviewed on a case-by-case basis.
3. Non-Refundable Transactions
Refunds will not be provided for:
* Changes in gold market prices after a transaction has been confirmed.
* Customer change of mind.
* Incorrect information provided by the customer, including bank account details or payment information.
* Transactions rejected due to incomplete Know Your Customer (KYC) or regulatory requirements after the customer has accepted the transaction terms.
* Losses arising from market fluctuations or investment decisions.
4. Failed or Cancelled Payments
If a payment fails or is cancelled before completion, no funds will be collected.
If payment has been deducted but the transaction was not completed due to a verified system issue, the payment will either:
* be automatically reversed by the payment provider; or
* be refunded after verification.
5. Refund Process
To request a refund, please contact our support team with:
* Full Name
* Registered Email Address
* Transaction ID
* Payment Date
* Amount Paid
* Reason for Refund Request
Additional verification documents may be requested before a refund is processed.
6. Refund Processing Time
If a refund is approved, it will normally be processed within 7 to 14 business days, depending on the payment method and the customer’s bank or card issuer.
Processing times by banks or payment providers are outside our control.
7. Refund Method
Approved refunds will be made using the original payment method whenever possible.
Where this is not possible, Infinity Gold Ventures may request alternative bank account details belonging to the verified account holder.
8. Fraud Prevention
Infinity Gold Ventures reserves the right to reject refund requests where fraudulent activity, abuse of the platform, unauthorized transactions, or violations of our Terms of Service are suspected.
9. Contact Us
For refund enquiries, please contact:
Email: